Privacy Policy
At CloudySMM, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our SMM services.
Information We Collect
We collect information you provide directly, such as name, email, and payment details. We also collect usage data to improve our services.
- Account information: Name, email, password
- Payment information: Transaction history, billing details
- Usage data: IP address, browser type, pages visited
How We Use Your Data
Your data is used solely to provide and improve our services. We never sell your personal information to third parties.
Why Choose Our Privacy?
Refund Policy
We want you to be satisfied with CloudySMM. If you have issues with an order, our refund policy applies.
Refund Conditions
Refunds are available under specific conditions to ensure fair use of our services.
- Service not delivered within promised time + 24h grace period
- Order cancelled before it starts processing
- Technical error from our side causing order failure
Processing Time
Approved refunds are processed within 5-7 business days to your original payment method. Balance refunds are instant.
Yes. If only part of your order failed to deliver, we refund the undelivered portion based on quantity.
Services with refill guarantee are refilled for free within the guarantee period. No refund needed.
No. For security, refunds go back to original payment method or CloudySMM balance only.